Refund policy

We want you to be happy with your purchase. This policy explains how returns, refunds, and exchanges work at PetManya.

30-Day Satisfaction Window
You have 30 days after receiving your item to contact us about a problem with your order — wrong item, damaged item, defective item, or item not as described.

How to Start a Claim
Email us at customer@petmanya.com with your order number and, if applicable, photos or a short video of the issue. This helps us resolve most cases quickly.

Resolution
In most cases, we resolve issues with a full refund or a free replacement — without requiring you to ship the item back to us. Because of how our products are sourced and fulfilled, return shipping is often impractical, so we prioritize getting you a fast resolution instead. If a physical return is ever necessary for a specific order, we will provide instructions and cover return shipping costs at that time.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and make it right.

Change of Mind
If you simply changed your mind about an item (not defective or incorrect), contact us within 30 days of delivery. Eligibility for a refund or store credit in these cases is evaluated case by case, since these items are shipped directly from our fulfillment partners.

Exceptions / Non-Returnable Items
Certain items cannot be returned or refunded once used, including personal care and hygiene items, and custom or personalized products (such as engraved or monogrammed items). We also do not accept returns for hazardous materials. Sale items and gift cards are final sale.

Exchanges
Need a different size, color, or variant? Contact customer@petmanya.com and we'll arrange an exchange — in most cases without needing the original item back.

European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification, in accordance with EU consumer law. Contact us to start this process.

Refund Timing
Once your refund is approved, it will be issued automatically to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us at customer@petmanya.com.

Questions
Reach us anytime at customer@petmanya.com.